The short version
- You own your content and your visitors' conversations.
- You're responsible for what your agent is trained on and where it's installed.
- Paid plans renew automatically; cancel any time before renewal.
- We aim for high availability; Enterprise plans include a 99.9% SLA.
1. Your account
You must provide accurate information and keep your credentials secure. You are responsible for activity under your account, including actions taken by team members you invite.
2. Your content
You retain all rights to the content you connect and the conversations your agent has. You grant Sitewise a limited licence to process that content solely to provide the service to you.
3. Acceptable use
Don't use Sitewise to deceive visitors, collect data you aren't allowed to collect, or train an agent on content you don't have the right to use. We may suspend agents that violate these rules.
4. Plans and billing
Paid plans are billed in advance, monthly or yearly, and renew automatically. Plan changes are prorated. Unused message credits don't roll over unless your plan says otherwise.
5. Availability and support
We work hard to keep Sitewise available and publish incidents on our status page. Service levels and credits for Enterprise customers are defined in your order form.
6. Termination
You can cancel at any time. We delete your data within 30 days of account closure, except where the law requires us to keep it longer.
Questions? Email legal@sitewise.ai or write to Sitewise, Inc., 548 Market St, San Francisco, CA 94104.